We guarantee that every plant will arrive in good health, and all plants are guaranteed for 30 days after arrival. We take great pride in the care of our plants in our greenhouses as well as in the protective packaging we use to ship our plants.
Plants don’t love drastic changes to their environment so some weariness or minor cosmetic blemishes are to be expected. It may take a few days or weeks for your plant to adjust to its new home and thrive.
We love our plants and want to ensure that you do as well! We will happily send you a replacement free of charge in the unlikely event that your plant arrives dead. Repotting your indoor plant into a new container within the first 30 days will void our 30-Day guarantee. Please note that if a plant is out of stock, we are not able to offer the same plant as a replacement.
If your plant or pot arrived damaged, please capture a few photos of your damaged item. Then, contact Customer Success via our support form with your order number and photos of the damaged item. We will resend the item. Customer satisfaction is our priority. Photos are required as proof of damage.
Additionally, we take great care in selecting the best products for our customers that will help support and enhance your plant’s life. If a care product or accessory arrives damaged or shows signs of being defective within 14 days of arrival, we are happy to offer a replacement.
We are not able to accommodate order cancellations or change requests once an order has been shipped. In order to provide the best possible customer experience, we begin prepping your order right away for shipment; therefore, once the order is placed we are unable to make adjustments.CONTACT CUSTOMER SUPPORT