Cancellation Policy

Orders are processed next day, and usually cannot be modified/cancelled. However, in case you want to modify/cancel an order, you can reach us on at +91- 9315569090 (9:30 AM – 6:30 PM, Monday – Saturday). If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you.

If the order has already been dispatched, it cannot be cancelled/modified and you will be charged for the order.

Bonsai Plants Online does not accept returns on plants as the poor plants will not survive due to both way transit stress.. However, in case if a wrong product has been sent, do let us know with in 24 hours. You can write to us at [email protected] or call us at +91- 9315569090 (9:30 AM – 6:30 PM, Monday – Saturday).

Your happiness with our services is our prime motto. Yet, in certain cases, we face difficulty in coming up with flying colors on your expectations. Certain conditions where we feel helpless.

  1. Plants and other gift products items are delivered to incorrect address provided by the sender.
  2. Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
  3. Product quality problems caused by improper handling of the product.

A full refund for cancellations is allowed if made 24 hours prior to the scheduled dispatch date.

In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full.
Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by Abana Homes, refund takes 8-10 business days to reflect in your account.

Offline refund is credited once the customer shares the bank details post which it takes 5-7 working days.

Exchanges : It will not be possible for us to accept any request for product exchanges.

Refund/Cancellation for Faulty Address: In case of faulty address provided by the customer, the company will not issue any refund if the product is not delivered. Customer is liable to make the arrangement to collect the plant once shipped from the given address.